Hicorp Holds Online Conference for After-Sales Engineers Celebrating the 60th Anniversary of Hicorp Group & Hicorp Customer Festival
As Hicorp Group ushers in its 60th anniversary and the grand opening of the Hicorp Customer Festival, Hicorp Machinery (Qingdao) Co., Ltd. hosted an online after-sales engineers conference themed "Born for Customers, Growing Strong for Customers" at 20:00 on April 27. Company General Manager Guo Jiayang, Deputy General Manager Cui Guihua, Marketing General Manager Xu Xianxiao, along with heads of technology, marketing, production and other departments, gathered virtually with over 130 after-sales service engineers and customer managers at home and abroad to discuss service improvement and jointly draw a blueprint for future development.
Centered on the core of the Customer Festival, this conference focused on service management, safety specifications and cultural inheritance, and promoted the further upgrading of the after-sales service system through practical agendas.
Specifications First: Consolidate Service Standards and Safety Bottom Lines
The conference opened with Yang Tongtao, After-Sales Supervisor, reading out the 2026 Annual After-Sales Service Management Specifications, which clarified service procedures and standards to provide institutional support for the standardized implementation of after-sales work. Subsequently, Deputy General Manager Cui Guihua summarized the after-sales service work in the first quarter, sorted out existing problems and defined the follow-up improvement directions. Sales Director Chen Tao reviewed key after-sales service issues in the first quarter, notified the promotion requirements for typical projects, and strictly implemented project service responsibilities. Safety Director Zheng Jiwei carried out a special safety training to strengthen the safety awareness of on-site service personnel at home and abroad, and firmly secure the safety bottom line of service work.
Incentivize Progress: The New Generation Demonstrates Responsibility
Ding Jiaxu, the new representative of the after-sales service team, delivered a speech on site, fully demonstrating the firm determination and sense of responsibility of the post-2000s new generation of after-sales personnel to take root in their posts, inherit craftsmanship, fulfill their duties and practice the service mission, injecting vigorous new vitality into the team.
Cultural Empowerment: Fun Interaction Deepens Concept Learning
To deepen the learning of corporate culture and service specifications, the conference specially launched a lottery and quiz activity for the Customer Festival. A total of 20 awards including grand prize, first prize, second prize and third prize were set up, with rewards distributed in the form of red envelopes. Winners were randomly selected on site to answer questions about corporate culture and service specifications. Those who gave wrong answers were required to copy the questions and answers to deepen their memory, which organically combined knowledge and fun, promoting Hicorp's culture and service standards to be internalized in the mind and externalized in action.
Looking Ahead: Forging the Soul with Service, Building a First-Class Team
General Manager Guo Jiayang delivered a concluding speech. He reviewed the 60-year struggle history of Hicorp Group, noting that the company has always taken customer demands as the core and grown into an industry-leading enterprise. He pointed out that customers are the foundation of Hicorp's development, service is the bridge connecting customers, and every after-sales engineer is a transmitter of brand value.
Guo Jiayang pointed out the existing problems and improvement directions of the current after-sales service team, and put forward the work requirement of "technology-sales-service integration". He required all members of the after-sales team to listen to customers' voices with a more open attitude, empower customer value with higher-quality services, adhere to the service concept of "New Height, Heartfelt Service", deepen service innovation, strengthen technical support, build a world-class after-sales service team, promote high-quality enterprise development with the joint efforts of all staff, and embark on a new journey hand in hand with global customers.
This cloud-based conference is not only a summary and affirmation of past service achievements, but also a mobilization for service upgrading facing the future. Standing at the new starting point of the 60th anniversary, Hicorp will always adhere to the core value of "customer-centric, leading the industry pioneer with innovation", and continue to write a brand-new chapter of "Born for Customers, Growing Strong for Customers" with more professional, efficient and considerate services.
