Hicorp Holds Online Conference for After-sales Engineers to Celebrate the 59th Anniversary of Hicorp Group's Founding and Hicorp Customer Festival
On the eve of the factory anniversary and Hicorp Customer Festival, at 8:30 p.m. on April 27, Hicorp Machinery (Qingdao) Co., Ltd. held an online conference for after-sales engineers with the theme of "Born for Customers, Strong for Customers" to celebrate the 59th anniversary of Hicorp Group's founding and Hicorp Customer Festival. The company's General Manager Zhao Chuanfu, Deputy General Managers Cui Guihua and Guo Jiayang, Quality Director Xu Xianxiao, along with leaders from the technical department, sales company, and production department, gathered virtually with over 100 after-sales service engineers and customer managers from home and abroad to jointly draw a development blueprint.
Focusing on Service: Summary, Commendation, and Mission Inheritance
At the beginning of the conference, Deputy General Manager Cui Guihua systematically summarized the current after-sales service work and led all participants in reciting the after-sales oath. The sense of responsibility and commitment embodied in the oath once again ignited the enthusiasm and mission of employees for after-sales service work. Quality Director Xu Xianxiao then read out the "Notification on Commendation of After-sales Service Stars in the First Quarter" and the "Notification on Interim Commendation of After-sales Service Engineer Training Activities," honoring individuals who had excelled in after-sales service work to encourage all employees to learn from these role models and continuously improve service quality. Subsequently, representatives from after-sales engineers, technicians, and customer managers made statements one after another, pledging to practice the "Two Fasts and Three Goods" service standards through actions and strive to become industry benchmarks.
Combining Education with Entertainment: Cultural Inheritance and Knowledge Empowerment
To deepen the learning of corporate culture and institutional norms, the conference specially organized a "Lucky Draw and Quiz Activity to Celebrate Hicorp Customer Festival and the 59th Anniversary of Factory Founding." By randomly selecting winners and having them answer questions about corporate culture and service norms on the spot, the activity combined knowledge with fun, effectively strengthening the identification with and execution of "Hicorp Culture." The event not only ignited the enthusiasm of participants but also promoted the internalization and externalization of after-sales service standards.
Looking to the Future: Customers as the Foundation, Service as the Soul
In his keynote speech, General Manager Zhao Chuanfu nostalgically reviewed the 59-year struggle of Hicorp Group. He pointed out that since its founding in 1966, Hicorp has always taken "customer needs" as its starting point and has gradually grown into a leading enterprise in the textile machinery field through industry changes. "Customers are the foundation of Hicorp's existence, and service is the bridge for two-way interaction with customers. Every after-sales engineer is a 'guardian' and 'builder' of this bridge!" On behalf of the company, Zhao Chuanfu expressed his high respect to the global after-sales service team, highly praising them for making the brand concept of "New Heights, Heartfelt Service" deeply rooted in people's hearts with their professional skills and selfless dedication, thus setting an industry benchmark. He emphasized that the launch of Hicorp Customer Festival marks the company's more open attitude in listening to customer voices and empowering customer value with more excellent services, continuously writing a new chapter of "Born for Customers, Strong for Customers."
The conference concluded successfully with the summary by Deputy General Manager Guo Jiayang. Guo Jiayang said that this meeting was not only an affirmation of past achievements but also a mobilization for future development. Hicorp will practice the core value concept of "customer-centricity," deepen service innovation, strengthen technical support, and promote the company to a higher level with the efforts of all employees.
With 59 years of perseverance and unwavering original intention, Hicorp has demonstrated its adherence to customer value and pursuit of service quality through a virtual grand event. Under the guidance of the brand concept of "New Heights, Heartfelt Service," Hicorp people are embracing a high-spirited posture and joining hands with customers to embark on a new journey of high-quality development.
